Question 1

How do I start my free trial?

Accepted Answer

Download Backbar Zen from the App Store or visit app.backbarzen.com. Create an account with your email, and you'll automatically receive a 14-day free trial with full access to all Platinum features.

Question 2

What happens after my trial ends?

Accepted Answer

After your 14-day trial, you can choose a subscription plan (Basic, Pro, or Platinum) that fits your needs. Your data is preserved, and you can continue using the app by subscribing through the App Store or web app.

Question 3

How do I cancel my subscription?

Accepted Answer

For iOS subscriptions, go to Settings > Apple ID > Subscriptions on your device and select Backbar Zen to manage or cancel. For web subscriptions, visit Settings > Subscription in the app to manage your plan.

Question 4

Can I use Backbar Zen on multiple devices?

Accepted Answer

Yes! Your account syncs across all your devices. Sign in with the same account on your iPhone, iPad, or web browser to access your salon data anywhere.

Question 5

How do I export my client data?

Accepted Answer

Go to Settings > Data Management in the app. You can export your client list, appointments, and business data in CSV format for backup or migration purposes.

Question 6

Is my data secure?

Accepted Answer

Absolutely. We use industry-standard encryption for all data in transit and at rest. Your salon data is protected by row-level security, ensuring only you can access your business information.

How Can We Help You?

Submit a Support Ticket

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In-App Support

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Frequently Asked Questions